Updated: 17 March 2020
Most of our staff are equipped and able to work remotely, so staff have been advised where possible to work from home, regardless of whether they are feeling unwell or suspect they may have contracted the virus. Staff have also been advised:
We are monitoring government advice to schools and have advised staff that in the event of school closure due to COVID-19 they should plan to work from home in order to look after their children.
Many of our domestic energy customers will fall into ‘at-risk’ categories and many will have underlying health issues. We feel it is particularly important to safeguard their health and wellbeing and have taken the decision to cancel and postpone home visits and EPC surveys on domestic properties, where possible offering advice over the phone instead.
We will liaise directly with our business energy customers to continue providing our service to them with respect to their current circumstances and the nature of their response to COVID-19. For B2C clients, we will provide surveys where possible out-of-hours, minimising contact with persons and surfaces; checking before each survey that all parties are in good health and happy to go ahead with the visit.
Community clients will often be in a period of shutdown during social distancing, and advisors will work with venues, clients and partners to make alternative arrangements to provide services.
All public events are being postponed until a time where they are considered lower risk. We are actively exploring ways that we can bring engagement events and training to our communities and clients digitally.
Every company anticipates that COVID-19 will have an impact on the level of services we can continue to provide during periods of isolation or social distancing. Severn Wye have put the following measures in place to limit the impact to clients, funders and project objectives: